FREQUENTLY ASKED QUESTIONS

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Find information about shipping, returns, payments, sizing, orders, and more. We've gathered the answers to the questions we receive most often, making it easy to shop with confidence. If you can't find what you're looking for, our support team is always happy to help.
Do you offer free shipping?

Yes. We provide free shipping on all orders delivered within the United States.
Where do you ship?

Newmae currently ships to addresses within the United States only. At this time, we do not offer international shipping.
How long does delivery take?

Orders are typically processed within 1–2 business days. After dispatch, delivery generally takes 3–7 business days, for an estimated total delivery time of 4–9 business days.
How can I track my order?

Once your order has been shipped, you will receive a shipping confirmation email with tracking information, allowing you to monitor your delivery.
Can I return an item?

Yes. You may request a return within 60 days of receiving your order. Items must be unused, unworn, in their original condition, and returned with the original packaging.
Can I return an item?

Yes. You may request a return within 60 days of receiving your order. Items must be unused, unworn, in their original condition, and returned with the original packaging.
How do I request a return or exchange?

Simply email support@newmae.com with your order number and a brief description of your request. Our team will provide the return or exchange instructions.
How long does it take to receive my refund?

After we receive and inspect your returned item, approved refunds are processed within 7 business days. Your bank or payment provider may require additional time to post the refund.
What payment methods do you accept?

We accept Paypal, Visa, Mastercard, Maestro, American Express, Apple Pay, Google Pay, Shop Pay, and UnionPay. Available payment methods may vary depending on your device or location.
How can I contact customer support?

If you have any questions before or after your purchase, you can reach our support team at support@newmae.com. We aim to respond within 12 working hours, Monday through Friday.