Privacy policy

Privacy Policy

At Newmae, protecting your privacy is part of providing a clear and reliable shopping experience. This Privacy Policy explains how we collect, use, share, and safeguard your personal information when you visit newmae.com, place an order, or contact our customer support team.

By accessing or using our website, you acknowledge the practices described in this Privacy Policy. If you do not agree with this policy, please do not use our website or services.

Who We Are

Company name: Newmae

Website: newmae.com

Business address: Merseloseweg 62A, Venray, 5801CE, The Netherlands

Email: support@newmae.com

Information We Collect

We may collect information when you browse our website, make a purchase, create an account, or contact us.

Information You Provide

This may include:

Your full name
Email address
Telephone number
Billing and shipping address
Order and purchase information
Payment-related information
Messages and information included in customer support requests

Information Collected Automatically

When you use our website, certain technical information may be collected automatically, including:

Your IP address
Browser and device type
Operating system
Time zone and general location information
Pages viewed and links selected
How you interact with our website
Cookie and similar technology information

How We Use Your Information

We may use the information we collect to:

Process, prepare, and deliver your orders
Confirm purchases and send order updates
Provide customer service
Manage returns, exchanges, and refunds
Verify transactions and prevent fraud
Maintain the security and functionality of our website
Improve our products, services, and website experience
Comply with applicable legal, accounting, and regulatory obligations
Send promotional emails or marketing communications when you have chosen to receive them

You may unsubscribe from promotional emails at any time by using the unsubscribe option included in the message or by contacting us at support@newmae.com.

Payment Information

Payments made through our website are processed by secure third-party payment providers. Newmae does not directly store complete credit card or debit card details on its own servers.

Payment providers may collect and process your payment information according to their own privacy policies and security procedures.

How We Share Your Information

We may share personal information with trusted service providers when it is necessary to operate our online store and provide our services.

These providers may include:

Payment processors
Shipping carriers and delivery partners
Order fulfilment providers
Website hosting and e-commerce platforms, including Shopify
Analytics, technical, and security service providers
Marketing providers when you have consented to marketing communications
Professional advisers and authorities when disclosure is legally required

We do not sell or rent your personal information.

Shopify

Our online store is hosted through Shopify, which provides the e-commerce platform used to display products, process orders, and operate the website.

Information submitted through our store may be processed and stored by Shopify and its authorised service providers in accordance with Shopify's own privacy practices.

Cookies

Newmae uses cookies and similar technologies to support website functionality and understand how visitors use the website.

Cookies may be used to:

Remember your preferences
Keep products in your shopping cart
Support checkout and account features
Improve website performance
Understand website traffic and customer interactions
Display relevant content or advertising where permitted

You can manage or disable cookies through your browser settings. Please be aware that disabling certain cookies may prevent some parts of the website from working properly.

International Data Transfers

Newmae is based in the Netherlands and serves customers in the United States. Your personal information may therefore be processed or stored outside the country where you live.

This may include processing in the Netherlands, the United States, or other countries where Shopify, payment processors, shipping companies, and other service providers operate.

Where required, reasonable safeguards are used to protect personal information transferred internationally in accordance with applicable data protection requirements.

Data Security

We use reasonable administrative, organisational, and technical measures designed to protect personal information against unauthorised access, misuse, alteration, disclosure, or loss.

However, no online system or method of electronic transmission can be guaranteed to be completely secure. Customers should also take reasonable steps to protect their account details and passwords.

How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary to:

Complete orders and provide customer support
Maintain business and transaction records
Meet legal, tax, accounting, and regulatory obligations
Resolve complaints or disputes
Prevent fraud and protect our legal rights

When information is no longer required, it may be deleted, anonymised, or securely retained where continued storage is required by law.

Your Privacy Rights

Depending on where you live and the laws that apply to you, you may have the right to:

Request access to the personal information we hold about you
Ask us to correct inaccurate or incomplete information
Request deletion of your personal information
Restrict or object to certain uses of your information
Request a portable copy of eligible information
Withdraw consent where processing is based on consent
Unsubscribe from marketing communications
Submit a complaint to an appropriate data protection authority

To submit a privacy request, contact us at support@newmae.com.

We may need to verify your identity before completing a request. Certain rights may also be limited where we are required to retain information or where another lawful exception applies.

Children's Privacy

Our website and services are intended for adults. We do not knowingly collect personal information from anyone under 18 years of age.

If we learn that personal information from a person under 18 has been provided to us, we will take reasonable steps to delete it. A parent or legal guardian who believes that a minor has submitted information may contact us at support@newmae.com.

Third-Party Websites

Our website may contain links to websites or services operated by third parties. Newmae is not responsible for the privacy, security, or content practices of those external services.

We recommend reviewing the privacy policy of any third-party website before providing personal information.

Changes to This Privacy Policy

We may revise this Privacy Policy when our services, business practices, or legal obligations change. The current version will remain available on the Newmae website.

We encourage customers to review this page periodically to understand how their information is handled.