At Newmae, we aim to make checkout clear, secure, and easy to complete. This Payment Policy explains the payment methods we accept, when charges are applied, and how payment information is handled when you place an order through www.newmae.com.
Accepted Payment Methods
You may pay for your order using any of the following methods available at checkout:
- Paypal
- Visa
- Mastercard
- Maestro
- American Express
- Apple Pay
- Google Pay
- Shop Pay
- UnionPay
The payment methods shown during checkout may depend on your device, browser, location, and the services supported by our payment providers.
Payment Currency
All orders placed through Newmae are processed in United States dollars (USD).
If your payment account uses a different currency, your bank or payment provider may convert the transaction into your local currency. Any currency conversion fees or foreign transaction charges are determined by your payment provider and are not charged by Newmae.
When Payment Is Charged
The full order amount is charged when your order is placed and your payment is successfully authorised.
Depending on your bank, card issuer, or payment provider, you may temporarily see an authorisation hold before the payment is fully completed. This hold is managed by your payment provider and may remain visible for a short period.
Payment Security
Payments are processed through trusted third-party payment providers using secure, SSL-encrypted technology.
Newmae does not directly store your complete credit card, debit card, or digital wallet details on its own systems. Payment information is handled by the payment provider selected during checkout and is subject to that provider's security procedures and privacy practices.
Payment Verification
To help prevent unauthorised transactions and protect customers, certain orders may be reviewed before they are approved or processed.
We may contact you if additional payment verification is required. This may include confirming order information, billing details, or other information associated with the transaction.
An order may be delayed or cancelled if payment cannot be verified or authorised. Where payment has already been collected for a cancelled order, the amount will be returned to the original payment method in accordance with our refund procedures.
Billing Information
Please make sure that the billing name, address, postal code, and other payment details entered during checkout match the information held by your bank or payment provider.
Incorrect or incomplete billing information may cause a payment to be declined or may delay order processing.
Declined or Unsuccessful Payments
If your payment is declined, please review the information entered during checkout and try again.
You may also:
- Confirm that your payment details are correct
- Check that sufficient funds or credit are available
- Contact your bank or payment provider for further information
- Try another payment method offered at checkout
Newmae does not control the approval or rejection decisions made by banks, card issuers, or payment providers.
Order Confirmation
After a payment is successfully completed, an order confirmation will be sent to the email address provided during checkout.
Please review the confirmation carefully and contact us promptly if you notice an error in your order or billing information.
Refunds
Approved refunds are returned to the original payment method used for the purchase.
Once a returned item has been received and inspected, an approved refund will be processed within 7 business days. Your bank, card issuer, or payment provider may require additional time before the refunded amount appears in your account.
For complete return and refund conditions, please review our Return & Refund Policy.
Contact Us
If you experience a payment issue or need assistance during checkout, contact our support team:
Email: support@newmae.com
Address: Merseloseweg 62A, Venray, 5801CE, The Netherlands
We aim to respond to customer inquiries within 12 working hours, Monday through Friday.
Newmae is committed to providing a secure and straightforward payment process. If anything prevents you from completing your purchase, our support team is available to help.