Refund policy

Return & Refund Policy

Shopping for clothing online should feel easy and worry-free. If something is not quite right, we are happy to help make the return process as straightforward as possible.

This policy explains how returns, exchanges, and refunds are handled for purchases made through Newmae.

Returning an Item

You may request a return within 60 days of receiving your order.

To be eligible for a return, the item must be:

Unused and unworn
In its original condition
Returned with all original packaging
Free from signs of damage caused after delivery

Returned items that do not meet these conditions may not qualify for a refund or exchange.

Starting a Return

To begin a return, contact our support team at support@newmae.com.

Please include the following information in your message:

Your order number
The name used when placing the order
A brief explanation of why you would like to return the item

Our team will reply with the return instructions and the address to which your item should be sent. Please do not return an item before contacting us.

Return Shipping

Customers are responsible for the cost of returning eligible items.

We recommend using a trackable shipping service and keeping your shipping receipt until your return has been completed. Newmae cannot be held responsible for returned packages that are lost or damaged while in transit.

Exchanges

Exchanges are available for eligible items. To request a different size or another item, contact us at support@newmae.com.

Exchange requests are subject to product availability. Our support team will explain the available options and provide the necessary return instructions.

Refund Processing

Once your returned item has been received, we will inspect it to confirm that it meets the return conditions stated in this policy.

If the return is approved, your refund will be issued to your original payment method within 7 business days after the inspection is completed.

Your bank, card issuer, or payment provider may require additional processing time before the refunded amount appears in your account. This additional processing period is outside Newmae's control.