Shipping policy

Shipping Policy

At Newmae, we believe shopping for timeless fashion should be effortless from checkout to delivery. That's why we've created a shipping process that is simple, transparent, and reliable, so you always know what to expect when placing an order with us.

We proudly offer free standard shipping on every order within the United States, with no hidden delivery fees at checkout. Each order is carefully prepared before it leaves our fulfillment facility to help ensure it arrives in excellent condition.

Where We Ship

We currently deliver to addresses within the United States only.

At this time, we do not ship to:

U.S. territories
APO/FPO addresses
P.O. Boxes
International destinations

If our shipping coverage expands in the future, this page will be updated accordingly.

Order Preparation

Every order is prepared with care before shipment.

Processing Time: 1–2 business days
Orders are processed once payment has been successfully verified.
Processing takes place during business days and excludes public holidays.

Our daily order cut-off time is 5:00 PM (GMT), Monday through Saturday. Orders placed after the cut-off will begin processing on the next business day.

Delivery Estimates

After your order has been dispatched, standard shipping typically takes: 3-7 business days

In most cases, customers receive their orders within: 4-9 business days

These delivery estimates include both order processing and transit time.

While we work hard to meet these estimates, delivery dates cannot be guaranteed and may occasionally vary due to factors outside our control.

Shipping Costs

We provide free standard shipping on all orders delivered within the United States.

There are no additional shipping charges during checkout for eligible U.S. deliveries.

Tracking Your Order

As soon as your package leaves our fulfillment facility, you'll receive a shipping confirmation email containing:

Your tracking number
Carrier information (when available)
A tracking link so you can follow your shipment

Please allow a short period for tracking information to become active after receiving your shipping confirmation.

Delivery Delays

Although most orders arrive within the estimated delivery window, occasional delays may occur because of:

Severe weather
Carrier service disruptions
Peak shopping periods
Public holidays
Unexpected logistical issues

If your shipment experiences a significant delay, we'll do our best to keep you informed.

Incorrect Shipping Information

Please review your shipping details carefully before completing your purchase.

If you notice an error after placing your order, contact us as soon as possible at support@newmae.com.

We'll make every reasonable effort to update your shipping information before your order is dispatched. Once an order has shipped, changes to the delivery address may no longer be possible.