Terms of service

By accessing newmae.com and placing an order, you agree to these Terms of Service. Please read them before purchasing. These terms are governed by the laws of the Netherlands.

1. About us

newmae.com is operated by Newmae, registered at Merseloseweg 62A, Venray, 5801CE, The Netherlands. Contact email: support@newmae.com. We ship exclusively within the United States.

2. Orders and acceptance

By placing an order you confirm that you are at least 18 years old and that all information you provide is accurate and complete. An order confirmation email does not constitute acceptance of your order. We reserve the right to cancel orders in cases of pricing errors, stock unavailability, or suspected fraud, with a full refund to your original payment method.

3. Pricing and currency

All prices are shown in US dollars (USD). Applicable US sales tax is calculated and shown at checkout before payment. We reserve the right to change prices at any time. The price shown when you place your order is the price you will be charged.

4. Payment

We accept all major credit and debit cards, Shop Pay, Apple Pay, and Google Pay. Payments are processed securely by our payment providers. We do not store full card details on our systems. By placing an order, you confirm that you are authorised to use the payment method provided.

5. Shipping

We ship within the United States only. Shipping is free on all orders. Orders are processed within 1 to 3 business days, and delivery typically takes 5 to 10 business days from dispatch. Estimated delivery times are not guaranteed. See our shipping policy for full details.

6. Returns and refunds

We offer free returns within 30 days of delivery for unworn items with tags attached. Refunds are issued to your original payment method within 5 to 7 business days of receiving your return. See our returns and refunds policy for full details.

7. Product information and sizing

We take care to describe products accurately, including fit, sizing, and care information. Please check the size guide before ordering. Product colours may vary slightly from photographs due to screen settings and photography conditions. Sizing information on each product page reflects the fit of that specific garment.

8. Intellectual property

All content on newmae.com, including photography, copy, branding, and design, is the property of [Legal entity name] and may not be reproduced, distributed, or used without written permission.

9. Limitation of liability

To the fullest extent permitted by applicable law, [Legal entity name] is not liable for any indirect, incidental, or consequential damages arising from the use of this site or our products. Our total liability shall not exceed the value of the order in question.

10. Governing law and disputes

These terms are governed by the laws of the Netherlands. We will always try to resolve disputes directly. If a resolution cannot be reached, disputes shall be submitted to the competent courts of the Netherlands, unless mandatory local consumer protection law requires otherwise.

11. Changes to these terms

We reserve the right to update these terms at any time. Changes will be posted on this page with an updated effective date. Continued use of the site after changes constitutes acceptance of the revised terms.